राजस्थान प्रकोष्ठ
Back to Home

Refund and Cancellation

Last updated: 2024. This policy explains how the system handles refunds and cancellations for payments made for customer and shopkeeper registration.

1. Payment Flow in Our System

Registration fees are paid by you via UPI or other payment channel (e.g. QR). Our platform does not collect or process your card/UPI credentials. You then submit the payment reference/transaction number in our system. We use this reference to verify payment and process your registration. Refunds, when applicable, are handled as per this policy and within the limits of our integration (e.g. we do not initiate refunds from inside the payment gateway; refunds are processed administratively where policy allows).

2. General Rule: Non-Refundable Fees

Unless stated otherwise below:

  • Customer registration (₹100/-): The registration fee is non-refundable once the payment reference has been submitted and verified. This is stated at the time of registration.
  • Shopkeeper/firm registration (₹500/- per category): The subscription/registration fee is non-refundable once the payment reference has been submitted and the application is under process or approved.

3. When a Refund May Be Considered

We may consider a refund only in exceptional cases, for example:

  • Duplicate payment: you paid twice for the same registration and can provide both payment references; we will process refund for one amount as per our verification.
  • System or process error on our side: e.g. we could not link your payment reference to your application due to a verified error in our system.
  • Application rejected before any benefit was given: at our discretion, we may consider refund of the fee if the application was rejected and no card or listing was issued. You must apply within a specified period and quote your payment reference.

Refund requests must be sent with your payment reference number, registration details, and reason. Contact us via the Contact Us page. Approval and actual refund (e.g. via same mode or as we decide) are at our discretion and subject to verification.

4. Cancellation of Registration

You may request cancellation of your registration (card or shop listing). Cancellation does not automatically entitle you to a refund; the non-refundable rule above applies. If we agree to a refund in a specific case, we will process it as per our process and timelines.

5. Disputes with Bank/UPI

Disputes about the payment transaction itself (e.g. amount debited but not received, wrong account) must be raised with your bank or UPI provider. We will cooperate by sharing the payment reference and related details stored in our system to support resolution where appropriate.

6. Changes

We may update this refund and cancellation policy. The version on the website at the time of your payment applies. For any clarification, contact us with your payment reference number.