Data Protection & Processing Policy

1. Scope

This policy covers personal and payment-related data processed by the Rajasthan Prakosth platform: customer and shopkeeper registration data, and the payment reference information used to verify fees (customer ₹100/-, firm ₹500/- per category).

2. Data We Process

• Registration data: names, contact details, address, and (for firms) shop details, category, discount items.
• Payment reference data: the transaction/reference number you provide after paying via UPI or other channel. The system does not process or store card numbers, UPI IDs, or full bank details; payment is completed outside our platform.

3. Legal Basis and Purposes

We process data to perform the contract (registration and verification), for our legitimate interests (running the directory and card scheme), and where required by law. Payment reference data is processed only to verify that payment has been made and to link it to your registration in our system.

4. How the System Handles Data

Our system stores registration and payment reference data in a controlled environment. Access is restricted to authorised personnel for verification, approval, and administration. Data is used only for registration workflow, card issuance, shop listing, and support—aligned with how the payment gateway integration works (reference-based verification, no storage of full payment credentials).

5. Retention and Security

We retain data as long as needed for the purposes above and for legal/audit requirements. We implement appropriate technical and organisational measures to protect data. Payment references are retained for verification and dispute resolution as per our refund and cancellation policy.

6. Your Rights

You have the right to access, correct, and in certain cases request deletion or restriction of your data. For requests or complaints, contact us via the Contact Us page; for payment-related requests, please quote your payment reference number.